Mobile AppDashboard

Washouse

Laundry, picked up and delivered, before you notice.

Mobile AppDashboard

Washouse

Laundry, picked up and delivered, before you notice.

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00The short version

Washouse came to us with a paired-surface problem common to on-demand services: the customer app needs to feel as light as Uber, while the operator dashboard needs to coordinate dozens of routes a day. We helped them ship both.

01Overview

The brief

Washouse is an on-demand laundry service with pickup and delivery. We designed and built the customer-facing mobile app and the operator dispatch dashboard. The customer app handles scheduling, preferences, and tracking. The operator dashboard manages routes, drivers, and processing.

02Challenge

What we solved

On-demand service businesses live and die on operational efficiency. The customer experience can be polished, but if the operator dashboard is slow, late deliveries follow and reviews tank. Washouse needed two surfaces optimized for vastly different jobs while sharing a single source of truth.

03Approach

How we got there

The customer app is built for speed and simplicity: schedule a pickup in under thirty seconds, see your laundry status in real time, set preferences once. The operator dashboard is built around the daily route: live driver positions on Mapbox, current status of every order, kitchen-visible processing queue. Both surfaces share a single backend so updates flow instantly.

04Solution

What we shipped

The customer mobile app handles scheduling, preferences (detergent, folding, hang-dry), and live tracking from pickup through return. The operator dispatch dashboard runs the daily ops: route optimization, driver assignment, processing queue, and customer communication. SMS notifications keep customers informed even when the app is closed.

05Results

15KCustomer accounts

200KLbs of laundry processed monthly

4.6★Customer App Store rating

15KCustomer accounts

200KLbs of laundry processed monthly

4.6★Customer App Store rating

05Outcome

What changed for the client

Washouse onboarded 15,000 customer accounts and is processing over 200,000 pounds of laundry monthly. Customer rating sits at 4.6 stars. Operator dashboard cut average dispatch time per order in half compared to the previous system the operator was using.

FAQCommon questions

Frequently asked.

Questions that come up most often when companies reach out about projects like this.

Yes. Washouse, Build Files, Global Hair, and Social Bites all use the paired-surface pattern. We design each surface around its audience first, then make sure they reconcile through shared data.

Anchor the dashboard to the dispatcher's daily rhythm: routes in the morning, live tracking through the day, post-shift reports in the evening. Mapbox handles the geographic layer, with live driver positions as the centerpiece.

Yes. SMS is our default channel in any product where customers need updates outside the app. We've shipped SMS integrations across Washouse, Build Files, and Global Hair.

AXI Launch for the initial fixed-price build for a paired customer-and-operator product. AXI Studio for ongoing iteration as the operator team responds to real-world ops data.

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