Web AppMobile App

Global Hair

Two surfaces, one source of truth, zero learning curve.

Web AppMobile App

Global Hair

Two surfaces, one source of truth, zero learning curve.

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00The short version

Global Hair came to us with a 1990s-era salon software they were determined to replace. The operators were ready. The stylists, who barely tolerated software at all, were the harder audience.

01Overview

The brief

Global Hair is a salon management system: appointment scheduling, inventory tracking, and stylist commission management. We designed and built two paired surfaces: a salon-owner web app for daily operations and a stylist-facing mobile app for personal schedules and earnings. Both designed for non-technical users.

02Challenge

What we solved

The two audiences have wildly different needs and tolerance for complexity. Salon owners want full operational control, multi-location reporting, and detailed commission rules. Stylists want to glance at their phone between clients and see their day. The product had to make both audiences feel served by the same shared system without watering either down.

03Approach

How we got there

We separated the audiences into two surfaces: salon owners on web, stylists on mobile. The web app for owners surfaces the day's appointments, no-shows, inventory, and commissions on a single home view. The mobile app for stylists is built for one-thumb operation between clients: today's schedule, current client, and earnings to date. Both surfaces share a single backend so updates flow instantly between them.

04Solution

What we shipped

Salon owners get a comprehensive web app with multi-location support, automated commission calculation, and inventory alerts. Stylists get a mobile app that just works: today's schedule, quick client lookup, and earnings. Automated SMS appointment reminders cut no-show rates dramatically across pilot salons.

05Results

90+Salons onboarded in first 6 months

40%Lower no-show rate vs. baseline

8Hours per week saved per salon owner

90+Salons onboarded in first 6 months

40%Lower no-show rate vs. baseline

8Hours per week saved per salon owner

05Outcome

What changed for the client

Ninety-plus salons onboarded in the first six months. No-show rates dropped 40 percent thanks to automated reminders. Owner reporting time dropped from hours to minutes per week, and stylist adoption hit 95 percent within a few weeks of rollout, which is unusually high for this category.

FAQCommon questions

Frequently asked.

Questions that come up most often when companies reach out about projects like this.

Yes. Global Hair, Build Files, and Washouse are all paired-surface products where each audience has wildly different needs from the same shared backend. We design each surface around its audience first, then make sure they reconcile through shared data.

Aggressive simplicity. We watch real users on real workflows before designing, we minimize the number of decisions on every screen, and we lean heavily on defaults and undo rather than configuration. Stylists at Global Hair onboarded quickly per person.

We pick the backend based on the product's real-time, auth, and data needs. We've shipped fast-moving SaaS backends on Global Hair, Match Plan, AboutWork, Hatless, and Big Gym among others.

AXI Launch for the initial fixed-price build. AXI Studio post-launch for ongoing iteration as feature requests come in from real users.

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